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Most of us know the story of Apollo 13, the ill-fated mission in 1970 by NASA to land astronauts on the moon. In brief, what could go wrong did go wrong, resulting in the crew in space and the engineers on the ground performing miracles to get everyone safely back to earth. It can sometimes feel similar in a business IT department, i.e., dealing with problem after problem just to keep the show on the road.
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