Connecticut's IT Managed Services Blog

Recently,  I spent a full day in Washington, D.C.  attending the sold out inaugural 2013 Datto Partner Conference.  The vibe was similar to the first VMware Partner conference I attend years ago. 

A keynote from CEO Austin McChord kicked off the event; he is completely unpolished, which is refreshing, as is the obvious fact that he is totally immersed in every detail of his business.  He rattles off facts, figures, and details.  Technical, business, and sales related data roll off his lips at a rapid-fire pace.  What did I learn? Here are some of the key things I took away from his talk:

• Datto is exploding – 200+ employees; 112 of which were hired last year
• Datto has 8000+ partners – wow!  Lots more Managed Service Providers (MSP) and IT Service Providers than I thought existed
• The company is totally focused on the channel, particularly the MSP market
• New MSP User Interface has been rolled out, making it easier for us to quickly setup and troubleshoot devices for our clients
• Direct-2-Tech was introduced, this means when you escalate an issue, we go directly to the tech that can solve the problem – this is a great things for NSI, and NSI clients.
• Tech support is 24/7/365, when clients need help, help is there.
• Brand new software allows us to show our clients the incremental changes that are happening
• HIPAA compliance  -  Datto is compliant and enables NSI to continue offering backup in regulated environments for clients needing this

The summary from Austin’s keynote for me was this – Datto gets it. They understand what we need to be the best possible ITsupport service provider to our clients.  Additionally, they enable us to offer enterprise class services to the smallest of businesses;  it is as simple as that.  Why that’s a big deal: 

According to the U.S. Census of 2010:

VMware End of Availability

Managing software licenses and product support for your IT solutions is no fun.  There are so many things to keep track of, and it is a tedious administrative burden that must be managed in order for your business to maintain a healthy flow of information.  Additionally, this administrative task will be wrestled to the ground by a network administrator or IT support staff member, and is probably the last thing they want to deal with, and for good reasons.

Well, you probably do.  Regardless of how skilled your IT Support, Network Admin or Computer Services are, if you are a business owner you will be faced with upgrades. This is the reality of what it takes to run a business in today’s competitive market.  What if NSI stopped upgrading?  How would we stay in business and maintain our ability to provide services like TotalCare, Data Backup and Recovery, Remote Help Desk Services, On Site Computer Maintenance and Printer Repair?  We would stink, and no one would want our antiquated service offerings. 

Upgrading your computer

Everyone likes upgrading their PC because it means they can now use a faster computer with more features, but it’s also a great way to save money on electricity costs while going green. As technology advances so does the techniques used to save power. Anyone who had a laptop a decade ago remembers the problems with heat, size and horrible battery life. Nowadays these problems are barely a concern with laptop battery life being at minimal 3-4 hours, but generally can go up to 10 hours or beyond. New breakthroughs in battery technology have helped, but it has been the tech industry as a whole that has increased battery life. As new CPUs and Memory chips are being created, one of the main goals is to make sure the next generation runs faster, but also uses less electricity and generates less heat. This is done through new techniques created to create smaller transistors, which allows more to be placed on a single chip, and less electricity to be needed to use them. This combined with new features that keep energy consumption in mind have allows computers to lower their speeds when idle to decrease and consume less power, but can increase speed again when needed.