Connecticut's IT Managed Services Blog

The Atlantic hurricane season is upon us.  Everyone has their fingers crossed, hoping to avoid nature's wrath.  It seems we have gone too many years with unusual weather events that challenge us as citizens, homeowners, employees, and business owners. Running an IT Support company that provides network and computer services to small businesses means we see the worst of it when a disaster strikes.  CIO's and business owners with blank expressions as water levels rise and winds howl.  Will the servers be ok?  Did I remember to do the backup? Can we withstand another four day power outage?   Here is what the experts are reporting when it comes to data loss: 

Dear Small Business Owner, 

You are not alone.  According to Symantec SMB, 50% of small and medium businesses have no backup or disaster recovery plan in place.  41% of those surveyed, stated they haven't given much thought to implementing a disaster recovery or business continuity plan. 

Statistics like these are impressive, aren't they?  Unfortunately, they don't actually help you solve the problem of not having a data backup plan, and they may even support the idea of NOT getting one.  Let's take a look at some questions that will help us decide if you even need a better, or beginning backup plan.  

Dear Apple:  I only want my iPhone to ring if it’s important.

Apple:  Your wish has been granted.  I bring you:  Do Not Disturb…

Personally, I do not take a lot of naps, but if I were to partake in what many experts refer to as “the best thing for productivity, ever” and snooze for a brief period of time during the day, I would certainly want a very select few individuals to be able to reach me -  no matter what. 

How are small businesses handling Mobile Devices?  We know that business owners rely on their mobile technology more than ever, because we see these trends when we review the types of calls received by our Help Desk. When NSI TotalCare added its robust service offering designed specifically for Mobile Devices, it was in response to feedback and requests of our clients, who expressed a need for this kind of support. Policies, management, security, data backup and best practices alone are a lot for a business owner to handle, not to mention the variety of user issues, questions, and continued operating system upgrades required to keep each device up to speed. 

IT Support from Connecticut based NSI:  FAQ’s iPhone 5 – Email Attachments & Custom Alerts - Below are the answers to two questions we hear a lot, regarding the use of an iPhone 5.  NSI’s Help Desk manages mobile devices as part its TotalCare program (customer’s love NSI’s help desk, if you haven’t tried it, you should).  End users call in with various questions regarding functionality and issues using their mobile devices. Here are two popular questions we hear from iPhone 5 users:   

Can I customize ringtones and vibrate alerts for different contacts?