Connecticut's IT Managed Services Blog

IT Support for Small Business – How much does it cost?

If you’re looking for tech support or a way to handle service for your computers and servers, the number one question you’re probably asking is: How much does it cost?

There are a couple of factors that play into price:

Service Level –

This is commonly referred to as an SLA, a Service Level Agreement. In a nutshell, it outlines what you are paying for. It details the exact services you’ll receive, what’s covered and what’s not, and what kind of response times you’ll get. Here is a snapshot of our NSI TotalCare Supreme Service Level Agreement for Managed Services as an example:

NSI - Complete IT Support for Your Business.  Located in Naugatuck Connecticut, serving New England and surrounding areas. We are working towards updating our website, and going through that process is a real eye-opener.  A couple of things stood out to me: 404 Pages, and Thank You Pages. 

Who doesn’t like a delicious, juicy, fall off the bone rack of ribs? St Louis style, is my personal favorite. Going out for ribs is a lot like having managed services IT support for your company’s network. 

According to Lenovo, 40% of businesses are still running XP. "I have it on one machine, maybe two". This is typical of many IT environments.  The danger of having a couple machines on your network running Windows XP, is that it makes your entire infrastructure vulnerable. It's a way in.  

According to Gartner Research, a company that generates 1.5 million in annual revenue spends an average of $82,000 a year on IT support and technology (between three and eight percent). Although small businesses spend less than larger corporations, small and medium companies are concerned with the same primary issues as large corporations: The Cloud, Mobile Device Management, and Data Backup.