What is a Help Desk? President of Connecticut based IT Support Provider NSI, Explains: I recently stumbled across a Jenna Marbles vblog episode entitled, “What are this” (I would link to it, but she drops the F bomb… we provide a perfect excuse for you to visit YouTube at the end of this post, what you do from there is up to you). The video made me think about how we communicate with our customers, and the assumptions we may be making after 28 years in the business. Beginning with: is it spelled Help Desk, or Helpdesk? Officially, it’s “help” “desk”, but there are many uses of “helpdesk” out there, so we use both which allows people to find the information they are looking for.
So, what is a Helpdesk, and why would you want one?
What are Managed IT Services, Managed Services, Remote Monitor and Remediation, Remote IT Solutions, Help Desk Network Support Services? So many terms…
IT Support Technician from NSI - review of Microsoft Office 365 / MS365: Working with Small and Medium Businesses as a Network Support Specialist, I'm asked about new advances in technology almost every day. Most recently, I received an inquiry about Microsoft 365 / Office 365. *NOTE: This post is from 2011, updated information is on its way! Subscribe to this blog and get the latest on Office 365. We will have a series of posts regarding Microsoft 365! Our "What needs work" section, below, will be addressed, along with other awesome improvements to this great product.
A new study from CPU maker, AMD, shows that over one third, 37%, of companies are now using cloud infrastructure for their data centers with an additional 43% of companies investigating implementation. And this isn’t just small companies who are relying on the power of cloud technology, with 63% of those using the cloud saying that they have data stored in there worth over $250,000, meaning billions of dollars worth of information is now sitting securely off-site.
Cloud computing has been growing over the past couple of years, and has increased with the wide spread of virtualization allowing companies to scale their IT department easier and more efficiently. 1 in 10 companies are now storing over 10 million dollars in the cloud now, but there is still concerns from security experts who point out that are still some flaws that have come to light recently with companies like Sony having their servers hacked and Amazon’s cloud service going down for an extended period of time leaving many companies unable to access their information. While security was still sited as the number one concern when moving to a cloud infrastructure, these flaws in the cloud computing model haven’t deterred companies from moving to the cloud, having the benefits of accessing their information from anywhere and allowing companies to outsource certain IT tasks to an outside company.
