If you ask the average owner of a Connecticut small to medium-sized business (SMB) why he or she doesn’t outsource his or her IT support, he or she can cite dozens of reasons: ”It’s too expensive,” “outside IT support doesn’t understand my business,” “outside IT support can’t respond fast enough,” “I would have to cut my IT staff,” etc. The fact is, the right IT managed services provider (MSP) can save you time, money, and resources while making your IT staff more efficient. It’s all a matter of how you use your IT MSP and how well you integrate it into your team.
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10th Annual MSP 501 Ranking and Study Identifies World’s Most Progressive MSPs in Information Technology Systems
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Nothing lasts forever, and business relationships need to be revisited regularly, especially when it comes to IT managed services. Technology changes at a rapid rate, and so should the capabilities of your managed services provider (MSP). Unfortunately, too many businesses consider IT support as a “set it and forget it” contract. Even if your relationship with your current MSP is still working, it may be time to take a look at your IT managed services to see if you are getting the support you really need.
Like companies everywhere, Connecticut small businesses are struggling to contain operating costs, and computing infrastructure can be one of the most difficult expenses to manage. The enterprise infrastructure is essential to business operations, but it’s usually a cost center, so balancing outlay against returns is a continuous challenge. Staffing is a big part of IT operating expenses, so the question becomes: Is it more cost-effective to hire or to outsource? How do you assess managed service provider pricing against in-house staffing costs?
