As an IT Support provider to small business, one of the most common trends we find among our customers is a true acceptance of how much downtime they experience on an ongoing basis. To me, "downtime" is a word that has two extreme and opposite meanings:
How are small businesses handling Mobile Devices? We know that business owners rely on their mobile technology more than ever, because we see these trends when we review the types of calls received by our Help Desk. When NSI TotalCare added its robust service offering designed specifically for Mobile Devices, it was in response to feedback and requests of our clients, who expressed a need for this kind of support. Policies, management, security, data backup and best practices alone are a lot for a business owner to handle, not to mention the variety of user issues, questions, and continued operating system upgrades required to keep each device up to speed.
What is a Help Desk? President of Connecticut based IT Support Provider NSI, Explains: I recently stumbled across a Jenna Marbles vblog episode entitled, “What are this” (I would link to it, but she drops the F bomb… we provide a perfect excuse for you to visit YouTube at the end of this post, what you do from there is up to you). The video made me think about how we communicate with our customers, and the assumptions we may be making after 28 years in the business. Beginning with: is it spelled Help Desk, or Helpdesk? Officially, it’s “help” “desk”, but there are many uses of “helpdesk” out there, so we use both which allows people to find the information they are looking for.
So, what is a Helpdesk, and why would you want one?
