New VIDEO: Remote Computer Support has a name, or two.

By Tom McDonald | Nov 13, 2012 10:04:00 AM

What are Managed IT Services, Managed Services, Remote Monitor and Remediation, Remote IT Solutions, Help Desk Network Support Services?  So many terms…

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IT Support Professionals Chime In: TOP 13 Programs / Apps

By Tom McDonald | Oct 11, 2012 4:45:00 PM

NSI provides complete IT Services and Small Business Computer Solutions, and has since 1985.  Fifty percent of our staff is comprised of certfied technicians, skilled in both managed IT services, remote computer repair, and on site server and pc repair. Our technical staff is always on the look out for the next greatest thing, and finding free or inexpensive apps is an ongoing quest.  Their basic criteria is pretty straightforward:

It has to be free or worth the price, and it has to be awesome.

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A Day in the Life - one IT support issue, two scenarios

By Tom McDonald | Aug 7, 2012 5:20:00 PM

Why choosing the right IT service provider matters now, more than ever.  You’re a business owner.  It’s 8:30am and your cell phone rings.  It’s the office; your faithful early bird employee who opens the doors and gets ahead of it before the whirlwind of the day takes flight sounds distraught.  The Server is down.  There is no email.  And, the report you need for your meeting won’t be waiting on your desk. 

You find a way to print some of the information at home, and head in to the office.  When you arrive, everyone is standing around talking about the situation, “how long will we be down?”  Naturally, other social topics evolve from the conversation, and soon everyone is engaged.

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Network IT Support - Where to cut corners, and where to invest.

By Tom McDonald | Jul 11, 2012 6:02:00 PM

IT Support.  Where to cut corners, and where to invest when it comes to your IT:  Wouldn’t it be nice if there really was a money tree, and we could harvest an almost endlesssupply of cash?   The reality is, we are always weighing the odds.  Always.  If you are a business owner, this never stops. Frequently asked questions include:

“What do I have?”

“What do I need?”

“How much can I afford?”

“What about the rest?” 

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Lenovo Leads as Most Reliable Laptop Brand with Asus Trailing Close Behind

By Tom McDonald | Jun 15, 2011 10:05:00 AM

RescueCom has released their quarterly report outlining the top 5 Laptop brands based on quality. Lenovo laptops ranked highest with a score of 254, followed by Asus with 242. Toshiba took third with 164, followed by Apple with 149 and HP with 122.

RescueCom is a computer repair center and has been recording their data since 2006. They determine each brand’s reliability rating by looking at 3 different factors:

  • Looking at each brands market share in that given time period compare to the percentage of repair calls for that specific brand
  • Component Quality used within the laptops; the better the quality of the components the less likely they are going to fail
  • Likelihood the customer will need a third party support on their PC; a lack of manufacturer support sends more customers to third party vendors for support
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